Forum Discussion

bear67512's avatar
bear67512
Occasional Contributor
2 years ago

Touch ID Greyed Out after fresh install of Sonoma.

Hi there, I have sought to remedy the said situation by turning all the touch ID functions off and on back again. The 1Password is greyed out in my Mac. I do not dare to reset my 1Password for fe...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

bear67512

Thank you for the reply. Instructions on how to generate a send a diagnostics report can be found here: https://support.1password.com/diagnostics/?mac

The diagnostics report will be a file that ends with .1pdiagnostics. The filesize may vary but 4MB sounds right. Please send the diagnostics report to the following email address: support+forum@1password.com

Include a link to this thread with your email. Once you receive the auto-reply please post the Support ID here and I'll be able to locate your message. 🙂

-Dave