Forum Discussion

New Contributor

11 months ago

Touch ID not working anymore

When I try to unlock 1Password via Touch ID on my MacBook Pro (14", M2 Max) running macOS Sonoma 14.5, I get a "That didn't work Check your password and try again." message. I've already tried : ...

macos

mvconcepts

New Contributor

11 months ago

Here is the support ticket: JNS-57677-968

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ID not working anymore","id":"message:71192","revisionNum":1,"repliesCount":2,"author":{"__ref":"User:user:7899"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:71192"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:71192"},"body@stripHtml({\"truncateLength\":200})":" When I try to unlock 1Password via Touch ID on my MacBook Pro (14\", M2 Max) running macOS Sonoma 14.5, I get a \"That didn't work Check your password and try again.\" message. \n\n I've already tried : \n...","body@stringLength":"811","rawBody":"

When I try to unlock 1Password via Touch ID on my MacBook Pro (14\", M2 Max) running macOS Sonoma 14.5, I get a \"That didn't work Check your password and try again.\" message.

\n\n

I've already tried :

\n\n

restarting the device and completely
disabling and re-enabling all Touch ID options under the macOS \"Touch ID & Password\" system settings
Re-enabling \"Touch ID\" under 1Password's \"Security\" settings tab.

\n\n

Nothing changes

\n\n

Please note that unlocking the device itself and all other applications with Touch ID works, unlocking 1Password via Apple Watch seems to work as well.

\n\n

1Password Version: 8.10.36
\nExtension Version: Not Provided
\nOS Version: MacOS 14.5
\nBrowser: Firefox

\n","kudosSumWeight":1,"postTime":"2024-07-22T06:12:32.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:71192_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":252},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

When I try to unlock 1Password via Touch ID on my MacBook Pro (14\", M2 Max) running macOS Sonoma 14.5, I get a \"That didn't work Check your password and try again.\" message.

\n\n

I've already tried :

\n\n

restarting the device and completely
disabling and re-enabling all Touch ID options under the macOS \"Touch ID & Password\" system settings
Re-enabling \"Touch ID\" under 1Password's \"Security\" settings tab.

\n\n

Nothing changes

\n\n

Please note that unlocking the device itself and all other applications with Touch ID works, unlocking 1Password via Apple Watch seems to work as well.

\n\n

1Password Version: 8.10.36
\nExtension Version: Not Provided
\nOS Version: MacOS 14.5
\nBrowser: Firefox

"},"Conversation:conversation:71192":{"__typename":"Conversation","id":"conversation:71192","solved":false,"topic":{"__ref":"ForumTopicMessage:message:71192"},"lastPostingActivityTime":"2024-07-22T07:21:29.000-07:00","lastPostTime":"2024-07-22T07:21:29.000-07:00","unreadReplyCount":2,"isSubscribed":false},"ModerationData:moderation_data:71192":{"__typename":"ModerationData","id":"moderation_data:71192","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:71192_1":{"__typename":"Revision","id":"revision:71192_1","lastEditTime":"2024-07-22T06:12:32.000-07:00"},"ForumReplyMessage:message:71193":{"__typename":"ForumReplyMessage","id":"message:71193","conversation":{"__ref":"Conversation:conversation:71192"},"author":{"__ref":"User:user:7899"},"revisionNum":1,"uid":71193,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID not working anymore","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:71193"},"parent":{"__ref":"ForumTopicMessage:message:71192"},"body":"

Here is the support ticket: JNS-57677-968

","body@stringLength":"48","rawBody":"

Here is the support ticket: JNS-57677-968

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