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bfbbp7109's avatar
bfbbp7109
New Contributor
2 years ago

Touch-ID not working on new Macbook

I have been a 1Password user for several years on a Macbook Pro, using the Touch-ID. Now on a new Macbook pro and it's not working. Also, when I am on a site requiring a password and user ID that I...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello bfbbp7109! 👋

I'm sorry that Touch ID and filling aren't working properly on your new Macbook Pro. Version 8.10.23 is quite old at this point and, as a first step, I'd like you to update 1Password to the latest version (8.10.40 at the time of writing:

After updating, please restart your Mac. If you still see both issues after restarting then let me know and I can help further.

-Dave