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System's avatar
System
Super Contributor
3 years ago

Touch ID not working

This discussion was created from comments split from: Touch ID and Apple Watch are grey'ed out in 1Password settings.
macos
Former Member's avatar
Former Member
3 years ago

Hi andrew.I_1P
I did try Dave's troubleshooting steps but no luck (Although how to complete step 6 is a mystery because "Touch ID" is already off). Also I ran Apple Diagnostics twice and got Ref Code ADP000 (No issue found) both times. Note: "Touch ID" works fine for all other applications that I use. It is only 1Password where I can't turn it on. Hope you figure out this problem. Thanks

JKJerabek

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settings.","kudosSumWeight":0,"postTime":"2023-04-03T07:07:35.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118567_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":827},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"This discussion was created from comments split from: Touch ID and Apple Watch are grey'ed out in 1Password settings."},"Conversation:conversation:118567":{"__typename":"Conversation","id":"conversation:118567","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118567"},"lastPostingActivityTime":"2023-04-03T07:10:15.000-07:00","lastPostTime":"2023-04-03T07:10:15.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:118567":{"__typename":"ModerationData","id":"moderation_data:118567","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118567_1":{"__typename":"Revision","id":"revision:118567_1","lastEditTime":"2023-04-03T07:07:35.000-07:00"},"ForumReplyMessage:message:118570":{"__typename":"ForumReplyMessage","id":"message:118570","conversation":{"__ref":"Conversation:conversation:118567"},"author":{"__ref":"User:user:-1"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:118567/message:118570","revisionNum":1,"uid":118570,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID not working","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:118570"},"parent":{"__ref":"ForumTopicMessage:message:118567"},"body":"

Hi andrew.I_1P
\nI did try Dave's troubleshooting steps but no luck (Although how to complete step 6 is a mystery because \"Touch ID\" is already off). Also I ran Apple Diagnostics twice and got Ref Code ADP000 (No issue found) both times. Note: \"Touch ID\" works fine for all other applications that I use. It is only 1Password where I can't turn it on. Hope you figure out this problem. Thanks

\n\n

JKJerabek

","body@stringLength":"426","rawBody":"

Hi andrew.I_1P
\nI did try Dave's troubleshooting steps but no luck (Although how to complete step 6 is a mystery because \"Touch ID\" is already off). Also I ran Apple Diagnostics twice and got Ref Code ADP000 (No issue found) both times. Note: \"Touch ID\" works fine for all other applications that I use. It is only 1Password where I can't turn it on. Hope you figure out this problem. Thanks

\n\n

JKJerabek

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