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System
Super Contributor
3 years ago

Touch ID not working

This discussion was created from comments split from: Touch ID and Apple Watch are grey'ed out in 1Password settings.
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Thanks for giving those steps a try, @JKJerabek, sorry to hear the issue persists.

Please go ahead and generate a diagnostics report from your device:

Attach the diagnostics to an email addressed to support+forum@1password.com and include your forum username and a link to this thread in the body of the email.

You should receive an automated reply from our BitBot assistant with a Support ID number. You can post that number here to ensure we link everything correctly and we'll investigate further from there. Thanks for your patience, looking forward to finding a solution with you. 🙂

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settings.","kudosSumWeight":0,"postTime":"2023-04-03T07:07:35.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118567_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":827},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"This discussion was created from comments split from: Touch ID and Apple Watch are grey'ed out in 1Password settings."},"Conversation:conversation:118567":{"__typename":"Conversation","id":"conversation:118567","solved":false,"topic":{"__ref":"ForumTopicMessage:message:118567"},"lastPostingActivityTime":"2023-04-03T07:10:15.000-07:00","lastPostTime":"2023-04-03T07:10:15.000-07:00","unreadReplyCount":6,"isSubscribed":false},"ModerationData:moderation_data:118567":{"__typename":"ModerationData","id":"moderation_data:118567","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:118567_1":{"__typename":"Revision","id":"revision:118567_1","lastEditTime":"2023-04-03T07:07:35.000-07:00"},"ForumReplyMessage:message:118571":{"__typename":"ForumReplyMessage","id":"message:118571","conversation":{"__ref":"Conversation:conversation:118567"},"author":{"__ref":"User:user:16796"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:118567/message:118571","revisionNum":1,"uid":118571,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Touch ID not working","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:118571"},"parent":{"__ref":"ForumTopicMessage:message:118567"},"body":"

Thanks for giving those steps a try, @JKJerabek, sorry to hear the issue persists.

\n\n

Please go ahead and generate a diagnostics report from your device:

\n\n\n\n

Attach the diagnostics to an email addressed to support+forum@1password.com and include your forum username and a link to this thread in the body of the email.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. You can post that number here to ensure we link everything correctly and we'll investigate further from there. Thanks for your patience, looking forward to finding a solution with you. 🙂

","body@stringLength":"789","rawBody":"

Thanks for giving those steps a try, @JKJerabek, sorry to hear the issue persists.

\n\n

Please go ahead and generate a diagnostics report from your device:

\n\n\n\n

Attach the diagnostics to an email addressed to support+forum@1password.com and include your forum username and a link to this thread in the body of the email.

\n\n

You should receive an automated reply from our BitBot assistant with a Support ID number. You can post that number here to ensure we link everything correctly and we'll investigate further from there. Thanks for your patience, looking forward to finding a solution with you. 🙂

\n","kudosSumWeight":0,"repliesCount":0,"postTime":"2023-04-01T16:01:59.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:118571_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":2},"read":false,"visibilityScope":"PUBLIC","isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"replies":{"__typename":"MessageConnection","edges":[],"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}}},"CachedAsset:theme:customTheme1-1749758830405":{"__typename":"CachedAsset","id":"theme:customTheme1-1749758830405","value":{"id":"customTheme1","animation":{"fast":"150ms","normal":"250ms","slow":"500ms","slowest":"750ms","function":"cubic-bezier(0.07, 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