Forum Discussion

RichieB's avatar
RichieB
Occasional Contributor
2 years ago

Touch ID option on MacBook Pro is grayed out

In 1Password, Touch ID is grayed out. Restarting the MacBook, restarting 1Password, changing settings in System Settings then changing them back all don't have any effect. I followed the steps in ...
macos
1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
2 years ago

RichieB

My MacBook was recently replaced and restored from a Time Machine backup. That might explain the state 1Password is in.

This is very likely the trouble. I'd like to ask you to create a diagnostics report from your device. When you write in please be sure to indicate this was a Time Machine restore. That will help make sure you get the appropriate set of directions.

  1. Open 1Password.
  2. Press command and comma. The 1Password preferences will open.
  3. Tap Advanced.
  4. Click Send Diagnostics.
  5. Click Reveal to locate the report in your downloads folder.

Attach the diagnostics to an email message addressed to support+forum@1password.com.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!