Forum Discussion

System's avatar
System
Super Contributor
1 year ago

Touch ID prompt not focused

This discussion was created from comments split from: 1Password window take the focus and block the unlock via TouchID on latest MacOS.
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
1 year ago

pixelmachine

Thank you for the screenshot. The small dialog that you see behind the Touch ID prompt will appear if you click "Use Account Password" in the Touch ID prompt, otherwise it shouldn't be appearing when Touch ID is turned on.

As a troubleshooting step to help me understand the situation, do you consistently see the focus issue when you do the following:

  1. Open Safari.
  2. Lock 1Password.
  3. Click on the 1Password icon in Safari's toolbar.
  4. Click Use Account Password in the Touch ID prompt that appears.
  5. Click on the fingerprint icon in the "1Password is trying to unlock the browser extension" dialog.

This will bring up the Touch ID prompt. Is it focused?

-Dave