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Forum Discussion
loopless1
7 months agoOccasional Contributor
Touch ID sensor is currently unavailable
Just started getting this after updating to 8.10.36 (81036049)
Touch ID definitely is available and works for all other system needs.
Seems a bit random
( I notice another discussion about this, but it is closed, so a new post)
1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: 14.5
Browser: Safari
- 1P_Dave
Moderator
Hello loopless1! 👋
I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can investigate and provide a solution, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/147142/touch-id-sensor-is-currently-unavailable
- Your forum username:
loopless1
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- loopless1Occasional Contributor
Done!
- loopless1Occasional Contributor
ticket ID is TXJ-98874-574.