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Forum Discussion

loopless1's avatar
loopless1
Occasional Contributor
7 months ago

Touch ID sensor is currently unavailable

Just started getting this after updating to 8.10.36 (81036049)
Touch ID definitely is available and works for all other system needs.
Seems a bit random
( I notice another discussion about this, but it is closed, so a new post)


1Password Version: 8.10.36
Extension Version: Not Provided
OS Version: 14.5
Browser: Safari

  • Hello loopless1! 👋

    I'm sorry that you're unable to unlock 1Password using Touch ID. So that I can investigate and provide a solution, I'd like to ask you to create a diagnostics report from your Mac:

    Sending Diagnostics Reports (Mac)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    Please send the entire file.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

    -Dave

  • Thanks loopless1

    It looks like Grey replied to you earlier this morning. Please continue the conversation with them via email.

    ref: TXJ-98874-574