Forum Discussion
Former Member
3 years agoTouch ID was working fine. Performed a reset on my iPad and now Touch ID doesn’t work.
It prompts me for Touch ID, then errs with “You must enter master password before using Touch ID”. Touch ID works everywhere else on iPad.
1Password Version: V8
Extension Version: Not Prov...
Hi @obbay1953:
I see you've reached out to us via email as well about this. We're investigating a potential issue where Face ID or Touch ID may not behave as expected. To confirm, I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to your email conversation with us, and we'll be able to take a look and confirm.
Jack
ref: YNI-81895-298