Forum Discussion

New Contributor

8 months ago

TouchID / Apple Watch unlocking cannot be enabled

The third version of the desktop app doesn't unlock with Touch ID or Apple Watch. Two versions back, the option was enabled; however, very often, the app reported that Touch ID could not be used and ...

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Moderator

7 months ago

Hello stepanhorak and linh_nguyen! 👋

I'm sorry that you're both unable to turn on Apple Watch and Touch ID unlock. I'd like to ask you to create a diagnostics report from your Mac:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

A link to this thread: https://1password.community/discussion/147688/touchid-apple-watch-unlocking-cannot-be-enabled#latest
Your forum username: username
Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave