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Former Member's avatar
Former Member
3 years ago

TouchID in browser not working and desktop app unlock not syncing with browser

Whenever I try unlocking 1Password in my Brave browser, touchID isn't prompted at all. So I have to manually enter the password.

Not only this, but if I unlock 1Password from the Desktop app, it won't sync with Brave so I have to unlock it twice which is frustrating.

1Password Version: Not Provided
Extension Version: Not Provided
OS Version: Not Provided
Browser:_ Not Provided
Referrer: forum-search:https://1password.community/search?Search=TouchID%20in%20browser%20not%20working%20and%20desktop%20app%20unlock%20not%20syncing%20with%20browser

browser extension

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  • Former Member's avatar
    Former Member
    3 years ago

    Yep it started working again. Thank you!

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    3 years ago

    That's excellent news that the trouble disappeared campagnolo88.

  • Former Member's avatar
    Former Member
    3 years ago

    Hey @amaaneth, sorry about your experience with the extension in Brave. It's possible that you are running into a known issue that had severed the extension's connection to the app. The good news is that our developers have recently released a fix for this in 1Password 8.9.15. Could you check to see if you are running 1Password 8.9.15?

    If you're running an older version of 1Password, please follow the steps below to update the app:

    https://support.1password.com/update-1password/

    After that, please restart your computer, open your Brave browser, and test things out. Let us know if you are still running into trouble!