Forum Discussion

LarryMcJ's avatar
LarryMcJ
Super Contributor
3 years ago

TouchID requires password too often

I realize there are several discussions about this, but in order to provide something definitive, I did an experiment, keeping track of all results. I ensured 1Password was configured to require a pa...
macos
andrew_l_1P's avatar
andrew_l_1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi LarryMcJ, @shaas4, and VT1P,

Sorry to hear this behaviour persists. I recognize how disruptive it must be and apologize for any inconvenience. To help us better understand the issue, I'd like to ask you all to create diagnostics reports from your Macs. Ideally these are generated immediately after the password prompt:

Sending Diagnostics Reports (Mac)

Attach the diagnostics to an email message addressed to support+forum@1password.com. Please include your forum usernames and a link to this thread in the email as well.

You should receive an automated reply from our BitBot assistant with a Support ID number. Post that number here so we can link the conversations. Hopefully a look under the hood will give us more insight and we can come to a solution or at least find a workaround. Looking forward to hearing from you all. 👍🏻