Forum Discussion

Former Member's avatar
Former Member
4 years ago

TouchID Trouble

TouchID Trouble
 Hello,
 Can anybody help? I am having trouble using touch ID. 
I got the same message: "You need to enter your account password before
 you can use Touch ID."
 I tried to de...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
4 years ago

Hi @f123456789

Sorry to hear about this problem. I'd like to ask you to create a diagnostics report from your iPhone:

Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Don't post your diagnostics report here.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

— Grey