Forum Discussion

Former Member's avatar
Former Member
2 years ago

TouchID/CLI not working with 1Password

It seems that after Apple's latest security update, TouchID is no longer working.

TouchID has been completely removed from my settings within 1Password. Under Settings -> Security -> Unlock, I only have the option to use Apple Watch. TouchID is no longer there.

This also temporarily broke my CLI access, as I assume this was set to authenticate with TouchID. After switching to Apple Watch for login, this appears to be working.

Did something break TouchID integration with the newest macOS release?

1Password Version: 8.10.8
Extension Version: 2.12.0
OS Version: macOS Ventura 13.4.1 (c)
Browser: Brave

macos
  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    Thanks @chmiles87

    I see you're working with the team via email. Let's continue to work from that medium. I'm going to close this topic to prevent duplication of efforts.

    ref: FUI-73181-151

  • 1P_Tommy's avatar
    1P_Tommy
    Icon for Moderator rankModerator
    2 years ago

    @chmiles87

    I'd like to ask you to create a diagnostics report from your device:

    1. Open 1Password.
    2. Press command and comma. The 1Password preferences will open.
    3. Tap Advanced.
    4. Click Send Diagnostics.
    5. Click Reveal to locate the report in your downloads folder.

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!