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Giolon's avatar
Giolon
New Contributor
2 years ago

Paypal Can't Use Passkey in 1Password (either from browser or Paypal App)

I have saved a passkey for Paypal to its entry in my 1Password vault. Paypal doesn't seem to be able to fetch its passkey from 1Password, whether I visit Paypal.com or if I launch the Paypal app. When I choose the login with passkey option, it brings up a QR code to scan - which is especially a problem when I'm using the phone that would scan the QR code. It should request the passkey directly from the 1Password app/extension the way that other passkey-supporting websites do.

This problem actually occurs I'm on iPad using Safari w/ 1Password installed and extension in Safari, or if I'm using iPhone using Safari or the Paypal app.

Steps:
1. Create a passkey in Paypal account and choose to save it in 1Password
2. Log out of Paypal
3. Log in to Paypal and choose Passkey/"Use Face ID to Log in"
4. Choose "Use iPhone, iPad, or Android device" if prompted
5. Observe pop-up w/ QR code.

I'm attaching a redacted screenshot of the interface that pops up inside the Paypal app when I try to login with a Passkey. The Paypal website produces a similar pop-up when taking the same steps as in the Paypal app.

1Password Version: 8.10.23
Extension Version: 2.17.0
OS Version: iOS 17.3
Browser: Safari

windows
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when i first installed 1Password on my computer it went thru a process to link my phone and at that time all the new passwords that i created showed up on my iPhone 1Password app. Most of the work i do with using 1Password is on my computer so after the first day of creating 1password accounts, i never check my iPhone app to see if they were transferring over, i just assumed they would be doing that in the background. I was away from the house and needed to access one of my accounts that did not have its own app and then is when i found that most of the new passwords that i created on my computer were not on my phone.

\n\n

Can someone be so kind as to point me in the direction where i would find the easy steps to use to get the rest of the missing passwords from my phone transferred to my computer?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: Not Provided
\nBrowser:_ Not Provided
\nReferrer: forum-search:https://1password.community/search?Search=transfer%20passwords%20from%20computer%20to%20iPhone

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when i first installed 1Password on my computer it went thru a process to link my phone and at that time all the new passwords that i created showed up on my iPhone 1Password app. Most of the work i do with using 1Password is on my computer so after the first day of creating 1password accounts, i never check my iPhone app to see if they were transferring over, i just assumed they would be doing that in the background. I was away from the house and needed to access one of my accounts that did not have its own app and then is when i found that most of the new passwords that i created on my computer were not on my phone.

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Can someone be so kind as to point me in the direction where i would find the easy steps to use to get the rest of the missing passwords from my phone transferred to my computer?

\n\n
\n\n

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\nReferrer: forum-search:transfer passwords from computer to iPhone

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transfer passwords from computer to iPhone","moderationData":{"__ref":"ModerationData:moderation_data:65709"},"body":"

On behalf of Dave, you're welcome. Let us know if you have questions in the future. We'll be here for you.

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I am not good at navigating phone apps but withe help of my son, i was able to find the rest of my password items on my iphone.

\n\n

Thanks for your reply & help.

\n\n

Regards
\nRichard

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Hello RSporn! 👋

\n\n

I'm sorry that you're not seeing all of your items on your iPhone. Are you using 1Password 8 or an earlier version of 1Password on your computer and iPhone?

\n\n

Can you also tell me if you see all of your items when you log in to your 1Password account on 1Password.com (in the browser, not the app)?

\n\n

I look forward to hearing from you. 🙂

\n\n

-Dave

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