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amh686's avatar
amh686
New Contributor
7 days ago

Travel mode not working for me

I am using 1Password on an iPhone 13 Pro.

I have turned on Travel mode (a couple of times now) and I have restarted 1Password on my iPhone and at least one of my vaults which is NOT marked as safe for travel is still there.

Any advice?

vault management

1 Reply

  • 1P_Timothy's avatar
    1P_Timothy
    Icon for Community Manager rankCommunity Manager
    3 hours ago

    Hi amh686​, thanks for writing in. I'm sorry to hear travel mode isn't working as expected.

    I can see you mentioned the vault is not marked as safe for travel, but could you start by double checking that? Next I'd like to ask a few questions to help determine what may be causing this behaviour:

    • Is your device connected to the internet?
    • Have you noticed any sync or connectivity issues (a red cloud icon for example)?
    • Is the vault in question a shared vault?
    • Is the vault removed as expected on other devices?

     

    Thanks again!