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meyerweb's avatar
meyerweb
New Contributor
2 years ago

Tried to add a Yubikey 2FA, locked myself out of my account

I tried to add a Yubikey 5 C NFC as a 2FA login for my 1password account. It seemed to work, but with errors. Now, when I try to log into 1password.com, it requires the security key, but then says ...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello meyerweb! 👋

I'm sorry that you're not able to login to your 1Password account. If you still have access to 1Password 7 then try these steps to temporarily turn off two-factor authentication:

  1. Open and unlock 1Password 7 for Mac.
  2. Choose 1Password > Preferences > Accounts.
  3. Select your account > Turn Off Two-Factor Authentication.

Then, see if you can log in to your 1Password account on 1Password.com (in the browser, not the app). If that doesn't work then I recommend that you send an email to our support team at support+forum@1Password.com

After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place.

-Dave