Forum Discussion

meywd's avatar
meywd
New Contributor
3 years ago

Trigger data sync in 1Password 8

Hi, I changed a password in 1Password on my PC and I saw the change on another PC, but it’s been an hour and the iOS app v8 still doesn’t show the latest change, and it doesn’t seem to have a resync ...
ios
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there meywd

1Password will try to sync each time it's unlocked, and will listen for any new updates from 1Password.com while it's unlocked. If it hasn't done that, try locking and unlocking 1Password manually and restart the device.

If you still have trouble after that, I'd like to ask you to create a diagnostics report from your iPhone:

☞ Sending Diagnostics Reports (iOS)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

⚠️ Don't post your diagnostics report here.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

I look forward to hearing how you get on either way. :)

— Grey