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Baz's avatar
Baz
Dedicated Contributor
2 years ago

Trouble unlocking 1P with password instead of Touch ID

Hi there, This is a repeat of https://1password.community/discussion/135834/trouble-unlocking-1p-with-password-instead-of-touch-id. I see that the discussion was closed and changed to a personal s...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
2 years ago

Hello Baz! 👋

I'm sorry for the inconvenience that the issue has caused. Our developers have an internal work item open to investigate and improve this behaviour in the future. I've added your report to the work item so that they're aware that this is affecting your workflow as well.

Thank you for reporting the issue! 🙂

-Dave

ref: dev/core/core#13923

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unlocking 1P with password instead of Touch ID","id":"message:33821","revisionNum":1,"repliesCount":3,"author":{"__ref":"User:user:39"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:33821"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:33821"},"body@stripHtml({\"truncateLength\":200})":" Hi there, \n\n This is a repeat of https://1password.community/discussion/135834/trouble-unlocking-1p-with-password-instead-of-touch-id. I see that the discussion was closed and changed to a personal s...","body@stringLength":"961","rawBody":"

Hi there,

\n\n

This is a repeat of https://1password.community/discussion/135834/trouble-unlocking-1p-with-password-instead-of-touch-id. I see that the discussion was closed and changed to a personal support request.

\n\n

\"... when the Touch ID unlock dialog appears, I select \"Use Account Password\" – it opens the 1P master password prompt (with focus, so I can fill it in and unlock) – but it unnecessarily opens the Touch ID dialog again on top of it.\"

\n\n

I have the same issue. It's annoying bug since the second prompt for the password doesn't get keyboard focus. Should I also open a support request or may we discuss it here?

\n\n
\n\n

1Password Version: 8.10.9
\nExtension Version: 2.13.0
\nOS Version: macOS 13.5
\nBrowser: Safari

\n","kudosSumWeight":0,"postTime":"2023-08-04T10:25:12.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:macos","text":"macos","time":"2025-01-27T11:38:42.471-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:33821_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":79},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi there,

\n\n

This is a repeat of https://1password.community/discussion/135834/trouble-unlocking-1p-with-password-instead-of-touch-id. I see that the discussion was closed and changed to a personal support request.

\n\n

\"... when the Touch ID unlock dialog appears, I select \"Use Account Password\" – it opens the 1P master password prompt (with focus, so I can fill it in and unlock) – but it unnecessarily opens the Touch ID dialog again on top of it.\"

\n\n

I have the same issue. It's annoying bug since the second prompt for the password doesn't get keyboard focus. Should I also open a support request or may we discuss it here?

\n\n
\n\n

1Password Version: 8.10.9
\nExtension Version: 2.13.0
\nOS Version: macOS 13.5
\nBrowser: Safari

"},"Conversation:conversation:33821":{"__typename":"Conversation","id":"conversation:33821","solved":false,"topic":{"__ref":"ForumTopicMessage:message:33821"},"lastPostingActivityTime":"2023-08-04T13:13:54.000-07:00","lastPostTime":"2023-08-04T13:13:54.000-07:00","unreadReplyCount":3,"isSubscribed":false},"ModerationData:moderation_data:33821":{"__typename":"ModerationData","id":"moderation_data:33821","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:33821_1":{"__typename":"Revision","id":"revision:33821_1","lastEditTime":"2023-08-04T10:25:12.000-07:00"},"ForumReplyMessage:message:33822":{"__typename":"ForumReplyMessage","id":"message:33822","conversation":{"__ref":"Conversation:conversation:33821"},"author":{"__ref":"User:user:55"},"revisionNum":1,"uid":33822,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Trouble unlocking 1P with password instead of Touch ID","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:33822"},"parent":{"__ref":"ForumTopicMessage:message:33821"},"body":"

Hello Baz! 👋

\n\n

I'm sorry for the inconvenience that the issue has caused. Our developers have an internal work item open to investigate and improve this behaviour in the future. I've added your report to the work item so that they're aware that this is affecting your workflow as well.

\n\n

Thank you for reporting the issue! 🙂

\n\n

-Dave

\n\n

ref: dev/core/core#13923

","body@stringLength":"615","rawBody":"

Hello ! 👋

\n\n

I'm sorry for the inconvenience that the issue has caused. Our developers have an internal work item open to investigate and improve this behaviour in the future. I've added your report to the work item so that they're aware that this is affecting your workflow as well.

\n\n

Thank you for reporting the issue! 🙂

\n\n

-Dave

\n\n

ref: dev/core/core#13923

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