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bobh123's avatar
bobh123
New Contributor
5 months ago

Trouble using 1P for passkeys with Firefox

Hi. I have 1Password at home. I and my spouse use it with 2 iPhones, a Windows 10 PC and a Windows 10 laptop. All are up to date.  I just decided to start considering using passkeys. As a start, I th...
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1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
4 months ago

Hello bobh123​! 👋

Thanks for reaching out. The prompts that you're seeing are coming from Windows and not 1Password. As a start, make sure that 1Password is installed in Firefox itself: Download 1Password for Firefox

Next, make sure that 1Password is set as the default password manager in Firefox: 

  1. Open Firefox.
  2. Right-click on the 1Password icon in your browser's toolbar and click Settings.
  3. Make sure that "Make 1Password the default password manager in this browser" is turned on.
  4. Click Autofill & save. 
  5. Make sure that "Offer to save and sign in with passkeys" is turned on.


Then, try to save a passkey for Amazon again: Save and sign in with passkeys in your browser

Let me know if you still see issues. 

-Dave

  • bobh123's avatar
    bobh123
    New Contributor
    4 months ago

    Dave,

    Thanks for the ideas. I have, and had, the 1Password extension for Firefox. I couldn't find a specific 1Password for Firefox. I think you were referring to the extension. I opened the settings for the extension and they were as you suggest, but I turned them off and then back on. I just tried to sign on with the passkey, and this time it worked OK. So, for now, things seem to be working correctly. I'll get back to you if I still have problems in the future. Thanks.

    - Bob

    • 1P_Dave's avatar
      1P_Dave
      Icon for Moderator rankModerator
      3 months ago

      I'm sorry for the late reply and I'm happy that things are working now. 🙂

      -Dave