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Former Member's avatar
Former Member
4 years ago

Troubleshooting why fingerprint is never being prompted

Hello, I am running the latest 1Password for Linux Beta, on Ubuntu 22.04.1 with the standard Gnome 42.4 / Mutter DE + WM. I have a finger print and password enrolled for my user. I use either the ...
linux
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey @bgianfo, thanks for reaching out. We can certainly do some additional troubleshooting to figure out what may be going wrong here.

To get started, I'd like to ask you to create a diagnostics report from your Linux device:

Sending Diagnostics Reports (Linux)

Attach the diagnostics to an email message addressed to support+linux@1password.com.

With your email please include:

We'll look forward to hearing from you!