Forum Discussion

adfhogan's avatar
adfhogan
Occasional Contributor
9 months ago

Trying to print recovery code crashes the application

Checked watchtower in Linux application and it told me I should create a recovery code. I went to generate it, then click the print button. It shows the system print dialog, and then when I confirm printer selection etc., the app crashes with SIGSEGV.

I have a Brother network laser printer that works fine with printing PDFs, LibreOffice documents etc.

I tried to log into support.1password.com, and then it redirected me to my 1Password account, which it logs me in to, but doesn't return me to support site. When I click link from inside my account to support, it takes me back to support page, but not logged in.

1Password Version: 8.10.44
Extension Version: 8.10.46.11
OS Version: Ubuntu 24.04.01 LTS
Browser: Firefox (Snap)

linux

3 Replies

  • adfhogan's avatar
    adfhogan
    Occasional Contributor
    9 months ago

    Hey 1P_Dave ,

    What's the best way to grab diagnostics from 1Password app in Ubuntu? Ubuntu pops up a crash dialog offering to send information, but that's only to them, and they won't do it for third party packages...

    Is there a directory I should be looking in for the crash report?

  • 1P_Dave's avatar
    1P_Dave
    Icon for Moderator rankModerator
    9 months ago

    Hello adfhogan! 👋

    I'm sorry that 1Password is crashing on your Linux device when printing a recovery code. I'd like to ask you to create a diagnostics report from your Linux device:

    Sending Diagnostics Reports (Linux)

    Attach the diagnostics to an email message addressed to support+forum@1password.com.

    With your email please include:

    You should receive an automated reply from our BitBot assistant with a Support ID number.  Please post that number here.  Thanks very much!

    -Dave