Two accounts - now needs two different passwords every time you login?

Yeah - I'm really confused by this as well. I opened up 1P8 (I have a personal and business account). I entered my personal master password, as I have done for years in 1P7, expecting to see everything. With 1P8 - I only see my personal information, not the business account. Moreover, there's no indication I'm only seeing my personal account. If I try searching for an item in my business vault I know to be there, there's no indication I won't find it.

This carries over to the Safari extension as well - I start searching for items I know should be in my business account, and nothing appears. The only indication I can see that shows I'm not logged into both is clicking the "All Accounts" dropdown from the main 1P8 window and seeing that there's still the lock icon over the business account.

Is that what is supposed to happen? If so - that seems like a huge regression? I will often go for a long while without opening the 1P app, and just use the browser extension. I don't see any option to log into both my personal and business account from the extension and no indication that I'm not logged into one. For example, I'm trying to autofill items I know are in my business account and the extension is just not finding them. And as far as I can tell, there is no way to actually log into the business account from the extension without going into the extensions settings.

I can't imagine this is the intended behavior - if there's any logs or some such I can send over please let me know.

Nhat_Nguyen This is absolutely unacceptable.

That is a BIG freaking nope. Give us the choice, not your security team. They do not know all our individual use cases or our risk preferences. Heck it may be individual per computer.

Not being able to unlock all accounts, at least as an option, is a deal breaker for myself and my companies. There is absolutely no purpose to 1password offering free family accounts for business if you make it so difficult to use. I encourage all my users to setup their own account so they can store their secrets securely and be a good internet citizen - AND its so easy, right? They open up 1password with ONE Password, they can access their company secrets and their personal.

If you make this change, then please rename your branding to something like PolyPassword, because it will require MANY passwords to use. The users will continue to use it for business because they have to, mostly, but they most certainly will not unlock it twice in a row just to get at their personal stuff too. That means either they'll stop using it for their personal stuff, or they will start storing that stuff in their business private vault - which will absolutely suck for them when they leave the company and lose access.

Also for users like myself that have access for a half dozen or more 1password accounts, this is absolutely game breaking. It's my desktop computer, in my office, in my house. It's freaking secure. Don't tell me it's not secure enough that I have to enter 6 or 12 different password to access all the data I may need to access.

I don't care about the electron drama, or the search sucking. But this absolutely is a hill worth dying on. I've been a loyal 1password customer for long enough that I've still got "Early Earl" launch special pricing (for my personal account, all the business accounts I pushed to get setup pay full price). But I'll toss that all of those go to another service if you tell me I need unlock my 1password with six different passwords.

PS. TouchID doesn't help Windows.

I have a long password for my personal account and our company has a long password for our main account. This sounds like a major step backward as far as usability. When I am online, I need access to both accounts. When my computer sleeps, that means I am forced to re-log into my accounts two times - again and again.

I have been a 1Passwrod user for so long and having dual accounts worked flawlessly. It is one selling point that I recommend to many people. Why change something that was not requested by your userbase? Why not at least give the user the OPTION to turn this "feature" on or off? Let the user have a choice and let them balance security with convenience - just like you do with password recommendations or auto-lock toggles?

1P_Ben, the link goes to the current version - not the beta. I am a little confused, will the new one eventually have the abilitiy to have two accounts or will we be forced to enter multiple passwords? What is the difference between an invite and entering all the account info?

To add to what my colleague Nhat said, our official recommendation here is:

When you’re invited to join a team, you’ll be asked to create a Master Password. Because you already use 1Password, enter the Master Password you already use.

Then you’ll be able to unlock the 1Password apps with your one Master Password to see the information in all your accounts.

If you signed up with a different password, you can change it.

(from https://support.1password.com/multiple-accounts/#use-your-master-password-for-all-your-accounts)

I hope that helps!

Ben

Hello @capsule,

At the moment, we can unlock all accounts at once using touchID. If we use the master password, 1Password indeed only unlocks the account with the correct master password.

I can't tell if the final release would allow users to unlock all accounts at once using one master password or for security reasons. The Security team decides it would be best to allow users to unlock only one account at a time. However, I would be happy to know your preference to send to the dev team for further consideration.

Best regards,

Nhat Nguyen.
https://support.1password.com/