Forum Discussion

Former Member's avatar
Former Member
2 years ago

Unable to click dropdown when password prompt opens in a new dialogue window

Tried changing passwords on both a banking and social media site, both sites use a dialogue window (screenshot below). In both cases the 1Password dropdown appears for both the current and suggested new password entries, however I am unable to click on them.

I am not in Travel Mode, have locked/unlocked my app, and disabled/enabled "Integrate with 1Password app". Still unable to click on the dropdown after trying these steps to troubleshoot.

1Password Version: 1Password for Mac 8.10.4 (81004032)
Extension Version: 2.10.0
OS Version: macOS 13.1
Browser:_ Chrome

browser extension
  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hey @matcha,

    I'm so sorry for the delay in my response.

    Can you try going to our test website, and click on the suggested password beneath the filed here and let me know if the behaviour you see is the same?

    You can access it here: https://fill.dev/form/registration-email

    Thank you.

  • Former Member's avatar
    Former Member
    2 years ago

    Sure, this website is bankofamerica.com > Security Center > Overview > Strengthen Your Password > Change Password

  • steph_giles's avatar
    steph_giles
    Icon for 1Password Team rank1Password Team
    2 years ago

    Hi @matcha

    I'm sorry for the trouble you are having selecting the suggested password. Can you start by pointing me at a website you are experiencing this on so I can do some testing and best advise?

    Thank you!