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New Contributor

2 years ago

Autofill does not work in Chrome (Windows 10)

Hello, Autofill feature stopped working in Chrome. Uninstalling/installing the Chrome extension did not help. Windows 10 Chrome: Version 124.0.6367.92 (Official Build) (64-bit) 1Pass...

andy_vdg

New Contributor

2 months ago

I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.

1P_Dave

Moderator

2 months ago

andy_vdg and manuch

The issue remains open and is being looked into along with SwissID, see my post here.

-Dave

chizu
New Contributor
2 years ago
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Thank you for the response!
I just tried now with the latest versions of TD / 1Password (24.04.1 and 7.9.4) and still get the "Contents can't be autofilled" message.
On a Samsung S10+ on Android 12

It's not the end of the world by any means, but I'm always nervous when I have to put a bank password in my clipboard to paste somewhere.

Actually, the Tangerine banking app has the same problem (4.38.0), but unlike the TD App that one never worked. (Off topic for this thread I know.)
1P_Dave
Moderator
2 years ago
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chizu

It looks like filling into the TD Bank app has worked recently for some folks. If it's still not working for you then can you make sure that you're using the latest version of the TD Bank app, 1Password, and Android? If you still see the issue then can you post what versions you're running so that I can pass this along to the team?

I look forward to hearing from you.

-Dave

ref: dev/core/core#16229
chizu
New Contributor
2 years ago
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Hi!
Any update on the TD App for Android?
I love 1password and it works for just about every other app, but for the TD App I still have to copy and paste passwords instead of using the more secure autofill.
Thanks very much!
Former Member
2 years ago
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@sapuglha, I'm sorry the workarounds did not work. I will pass your report and feedback along to our development team who are consistently working on improving the filling experience.
Former Member
2 years ago
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Do you have any update here? I keep trying to check for app updates on both TD and 1Password, and while using the latest app version for both, the issue still persists.
Former Member
2 years ago
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@ag_audrey Unfortunately none of the options worked.
Former Member
2 years ago
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@sapuglha, thank you for contacting us. I'm sorry 1Password is not filling in the TD app of your Android device.

I've downloaded and tested the TD app and confirm I am not able to fill as expected either. We've had other users report that a couple different workarounds worked for them:
* Can you try long pressing on the username or password field to see if you are able to manually trigger the Autofill prompt?
* If that doesn't work, can you navigate to the 1Password for Android app > Top right account icon > Settings > Autofill > Display Autofill prompts > Set to Below the fields they relate to?

Let me know how that goes!
Former Member
2 years ago
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I was previously using 1Password 7.x when I first noticed the issue. I finally decided to install the 8.x to see if that would workaround the app issue, but that also didn't work.

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to create a passkey on SwissID website","id":"message:49110","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:49110","revisionNum":1,"repliesCount":36,"author":{"__ref":"User:user:17300"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:49110"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:49110"},"body@stripHtml({\"truncateLength\":200})":" Hi, \n\n I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt. \n\n \n\n 1Password Version: Not Provided \nExtension Version...","body@stringLength":"326","rawBody":"

Hi,

\n\n

I can't create a passkey on swissid.ch; 1Password doesn't activate and instead I am being redirected straight to Window Hello prompt.

\n\n

1Password Version: Not Provided
\nExtension Version: 8.10.58.44
\nOS Version: Windows 11 24H2
\nBrowser: Edge

\n","kudosSumWeight":1,"postTime":"2025-01-27T07:39:21.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:browser extension","text":"browser extension","time":"2025-01-27T11:33:20.668-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:49110_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":740},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}]},"Conversation:conversation:49110":{"__typename":"Conversation","id":"conversation:49110","solved":true,"topic":{"__ref":"ForumTopicMessage:message:49110"},"lastPostingActivityTime":"2025-08-06T11:45:37.347-07:00","lastPostTime":"2025-08-06T11:45:37.347-07:00","unreadReplyCount":36,"isSubscribed":false},"ModerationData:moderation_data:49110":{"__typename":"ModerationData","id":"moderation_data:49110","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:49110_1":{"__typename":"Revision","id":"revision:49110_1","lastEditTime":"2025-01-27T07:39:21.000-08:00"},"ForumReplyMessage:message:158112":{"__typename":"ForumReplyMessage","id":"message:158112","conversation":{"__ref":"Conversation:conversation:49110"},"author":{"__ref":"User:user:55"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:49110/message:158112","revisionNum":1,"uid":158112,"depth":2,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to create a passkey on SwissID website","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:158112"},"parent":{"__ref":"ForumReplyMessage:message:158053"},"body":"

andy_vdg and manuch

The issue remains open and is being looked into along with SwissID, see my post here.

-Dave

","body@stringLength":"808","rawBody":"

and

The issue remains open and is being looked into along with SwissID, see my post here.

-Dave

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Hello nicos18 and dooku! 👋

I'm sorry that you're unable to create a passkey on swissid.ch using 1Password. This is a known issue that our development team is currently working with SwissID to resolve and I've added your reports to our internal tracking item for the issue. Hopefully the issue can be resolved soon.

For the time being, you can use other authentication methods to sign into the website.

-Dave

#36659

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I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.

","body@stringLength":"114","rawBody":"

I just tried from my iPhone and it started working using Safari on iOS. Still doesn't work on my Mac.

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