Protect what matters – even after you're gone. Make a plan for your digital legacy today.
Forum Discussion
Unable to create new items
Since a few days I am unable to create new Items in my 1Password App. When I click on that button, 1password hangs vor a while, and after 10 seconds I can work again with it.
But now new item is cr...
1P_Dave
Moderator
ModeratorHello theBoogieMan! 👋
I'm sorry that you're running into trouble when creating or moving items. As a first step, please make sure that your 1Password account isn't frozen: If your 1Password account is frozen
If your account isn't frozen and you're still seeing the issue then, to help me investigate this further, I'd like to ask you to create a diagnostics report from your Mac:
Sending Diagnostics Reports (Mac)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/144539/unable-to-create-new-items
- Your forum username:
theBoogieMan - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
