Forum Discussion

pjr's avatar
pjr
New Contributor
6 months ago

Unable to fill login credentials on Android

Does anyone know if existing passwords in 1password can be migrated to a more reliable password manager? I am so sick of this software.... again! This program just will not fill in details and pass...
android
1P_Timothy's avatar
1P_Timothy
Icon for Community Manager rankCommunity Manager
6 months ago

Hi pjr​, thanks for writing in! I'm really sorry to hear autofill isn't working on your Android device. I can definitely understand your frustration here.

If you'd be willing to trouble shooting with us, could I ask you to try the following?

If Chrome is your browser:

  1. Open Chrome.
  2. Click the three dots ( ⋮ ) on the top right, then tap Settings > Autofill Services.
  3. Tap Autofill with Google, then tap Restart Chrome in the popup that appears.

 

If you're not using Chrome, or if you're still seeing issues after the steps above:

  1. Open and unlock the 1Password app.
  2. Tap the account/collection icon on the top right.
  3. Tap Settings > Autofill.
  4. Tap Display autofill prompts then tap Below the fields they relate to.
  5. Open your device settings, then tap Apps > 1Password > Force Stop.
  6. Reopen the 1Password for Android app, then try filling. 

 

If 1Password for Android still doesn't fill as expected I'd like to ask a few questions to help determine the issue:

  • Which browser are you using?
  • Have you noticed this behaviour in specific apps/websites? If so, which?
  • What type of Android device are you using?
  • Do you use Gboard, or another keyboard?

 

Let us know how that goes, and thanks again!