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ccuq's avatar
ccuq
New Contributor
4 years ago

Unable to install 1Password 8 on Windows 10

Hello, I am trying to install 1Password 8 on my work laptop but without success. Whatever version I try (Last stable or Last beta), same result: error. The installation starts, asks me if I w...
windows
AliH1P's avatar
AliH1P
Icon for 1Password Team rank1Password Team
4 years ago

Hey ccuq, thanks for reaching out.

1Password does not require administrator permissions to be installed. Issues like this are often caused by an antivirus or antimalware application, which might mistake 1Password for something suspicious and prevent it from completing the installation.

To investigate further, could you restart Windows in Safe Mode with Networking Enabled and then try to install 1Password again and see if you run into the same issue there? I've left the instructions here: https://support.microsoft.com/en-us/help/12376/windows-10-start-your-pc-in-safe-mode

If you're able to successfully install 1Password in Safe Mode, I would recommend excluding both the installation directory at %LOCALAPPDATA%\1Password, and also 1Password.exe from any security software, and making sure both Windows and any security software you're using are completely up to date.

I'll look forward to hearing how that goes.

Ali