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AgingKeeper's avatar
AgingKeeper
Dedicated Contributor
4 years ago

Unable to install the browser extension for Safari on MacOS/

So I just noticed that Safari was no longer installed in my web browser. I know I did not remove it, and I am not sure when it disappeared. I use it fairly frequently so it can't have been missing for too long. So I went to the app store and reinstalled it and the app does not reappear in the list of available extensions. The attached screen shot shows the list of extensions in Safari on the left and on the right a window with the app store and the smaller dialog that opens when you click on the open button on the app store. So the app store believes that the extension has been installed but Safari does not realize it. So at this point I can't even delete the extension and reinstall it.

I have quit both Safari and 1Password and I have restarted my Mac and the problem persists.

Suggestions welcomed !

browser extension

4 Replies

  • Former Member's avatar
    Former Member
    4 years ago

    Hey AgingKeeper - Thanks for the follow up! I'm glad the steps Jack shared worked for you. On behalf of Jack, you're most welcome. Cheers 🙂

  • AgingKeeper's avatar
    AgingKeeper
    Dedicated Contributor
    4 years ago

    Hi @Jack.P_1P - your suggestion worked and the extension is back up and running in Safari. Many thanks!

  • Jack_P_1P's avatar
    Jack_P_1P
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hi @cwc / AgingKeeper:

    Thanks for letting us know about this. If you quit Safari, then open 1Password then choose Help > Troubleshooting > Fix Missing Safari Extension, does that improve your state of play? Let me know!

    Jack

  • Former Member's avatar
    Former Member
    4 years ago

    Same here, right down to the fact that the app things it's installed, but it's not listed in the extensions in the Preferences window within Safari. Tried the same workflow to problem solve, but so far, no luck.