Forum Discussion

cjbulow's avatar
cjbulow
Occasional Contributor
3 years ago

Unable to load 1PW on Mac OS

A beta upgrade which worked since it was installed a day or so back, now gives the error message below when launching. Re-booted and re-installed but still fails. "You’ve used a newer version of ...
macos
GreyM1P's avatar
GreyM1P
Icon for 1Password Team rank1Password Team
3 years ago

Hi there cjbulow

You're quite right that resetting 1Password by compressing the folder ~/Library/Group Containers/2BUA8C4S2C.com.1password/Library/Application Support/1Password/Data and removing the original will correct this issue.

The cause for this issue in this case was a mismatch in the version number of the database, which we rectified the same day by issuing a new Nightly build. Sorry for the inconvenience!

— Grey