Hello, I am unable to log into my 1Password account. Every time I try to sign in, it takes me to the transfer your encryption key page. I have tried everything—incognito window, new browser, etc. I reached out to my team's admin, and they told me they were unable to resolve the issue and to reach out to 1Password support. Any help in resolving this issue?
Hi folks, we're seeing this issue regularly as well. We are using Entra SSO, the 1Password desktop app, and the Chrome & Edge extensions. Many of our people get the message shown below from time to time. Clicking the Sign in with Microsoft button just spins for a bit and then shows this message again. Once they X out of this message they are prompted to transfer their encryption key.
Thus far I've instructed them to either reboot their computer, or explicitly quit the 1Password desktop app by right-clicking the icon in the system tray. Once they've done that, they are almost always able to successfully sign in with Microsoft SSO and the app works correctly - no need for any transfer key work.
My gut feeling is that this is connected to a 1Password app update, but I can't prove that and I've not been able to recreate the issue on demand. In any case, it's really hampering our rollout of 1Password, and my adoption rate is falling because of it.
P.S. Our people are using Windows 10 or Windows 11. We use Microsoft SSO for many other apps (Office, SharePoint, Teams, etc) and have no issues with those whatsoever.
Community ManagerHi aaronhecker, thanks for flagging this. I'm very sorry for the impact this has had on your rollout.
For this, I think it would be best to get in contact with your account team at 1Password, or send in a ticket so the experts on the support team can help dig in further. To get in contact with support you can send a message to support@1password.com with the details you've shared here. If there's anything we can help with in the meantime, just let us know. Thanks!
Community ManagerHi kanguis, thanks for joining the community! I'm sorry to hear there's been an issue signing in.
If you're being prompted to transfer an encryption I suspect you're using 1Password alongside SSO at your organization. If that's the case, you'll need to sign in where you first linked your account in a 1Password app or on the 1Password website so you can verify the sign in. You can find steps to do so in our 1Password with SSO guide. If that's not possible, it may be necessary to contact your team admin and have them recover your account.
While we can't perform the account recovery, please feel free to contact the support team if we can help you or your team admin with any specifics. You can contact us at support@1password.com. Thanks again!
