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Forum Discussion
Former Member
5 years agoUnable to login to 1Password 8 beta
I've downloaded the 1Password 8 beta.
It picks up my account upon the initial ogin screen, I select that but when trying to login I get the following error (I am only asked for my password):
We w...
1P_PeterG
Community Manager
4 years agoHi @doetraar, I'm really sorry to hear about this admittedly not-very-happy situation.
A few thoughts:
- Much of the time, when a customer is unable to sign into a given 1Password app due to technical reasons, we're able to assist and get things set to rights for them. So if you do happen to encounter any sign-in issues in the future, feel free to email us for help - and we'll likely be able to fix whatever it is that went sideways. I understand this isn't much help given that you've already reverted to version 7.9, but I just want to let you know that this kind of assistance is part of what we're here for - and it's part of what you get with your subscription. 👍
Ironically, because I could not sign in to this forum, as 1P had my credentials stored
That is a quandry - but in case it's helpful, there are ways around it in the future. To start, if you download (or print out) a copy of your Emergency Kit, then you should still be able to sign into your account at 1Password.com, or add the 1Password app to a second device that you own.
While this wouldn't solve the question of stranded items on your Mac, it would at least recover the majority of your items and allow you to sign into the forums as you were hoping to.
Several items that I added in 1P8 are now entirely lost to me and I'm unable to access the data, or the services, which I had set up in 1P8 on the Mac.
I'm really sorry to hear this, it's never the kind of scenario we want you to end up in. It's possible that, due to the changes between 8 and 7 on that Mac, the items might be lost ... but they also might not be. I'd recommend checking at 1Password.com to see if they have made it there.
If not, it might still be worth it to send a short email to support+mac@1password.com to see if they're able to help (and if you do, please include a link to this discussion, since you've already provided so much good information for us to go off of). I can't make any promises on this, but we do have the occasional improbable success with data recovery.
Anyway, can't send the diagnostics, as installing 7.9.x seems to have nuked 8.x beta.
This sounds like your setup may still not be quite fixed. You should be able to send diagnostics, no matter what version of 1Password you're on. If that's not the case, though, let us know and we'll be happy to follow up. We also have other ways of retrieving (with your permission) similar diagnostic data even when the app isn't working, and would be happy to do so in order to follow up on those unsynced items, if you'd like.
Again, I'm very sorry to hear about this situation. We're here to help in any way we can!