Forum Discussion

Former Member's avatar
Former Member
5 years ago

Unable to login to 1PW 8 for Windows

I recently downloaded and installed 1PW 8 Beta for Windows and attempted to log in but continue to get the following error: "We weren't able to sign in to your account. Maybe there's a typo? Check y...
betas
Joshua_ag's avatar
Joshua_ag
Icon for 1Password Team rank1Password Team
5 years ago

Hi @path0g3n,

Thanks for testing out 1Password 8. I'm sorry you are having trouble with signing into 1Password 8.

From your description it sounds like everything should be working.

I'd like to ask you to create a diagnostics report from your Windows PC:

  1. Open 1Password.
  2. Press Ctrl + , on your keyboard.
  3. Click Advanced in the new window that appears.
  4. Click Send Diagnostics.
  5. Click Reveal.
  6. Attach the .1pdiagnostics file to an email message addressed to support+forum@1password.com.

With your email please include:

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!