Forum Discussion

HFTobeason's avatar
HFTobeason
Frequent Contributor
4 years ago

Unable to open 1P for Safari from the Toolbar - Spinning Wheel of Death

Fresh launch of Safari Version 15.1 (17612.2.9.1.20). 1P application opens fine, and the 1P Menu Bar works. But clicking the Toolbar icon results in this: 1Password Version: 80400010 E...
betas
Nhat_Nguyen's avatar
Nhat_Nguyen
Icon for 1Password Team rank1Password Team
4 years ago

Hello @wunthyll,

I am sorry for the inconvenience. It seems like "1Password for Safari" has difficulty connecting with the 1Password app. In this case, please send 1Password logs and a diagnostics report from your computer to us via email here at your convenience, and I will be with you shortly.

You can follow the steps here to create a diagnostics report from your computer:

Open the 1Password app > Select 1Password in the menu bar > Preferences > Advanced > Send Diagnostics.

You can try the steps here to create 1Password's logs: https://support.1password.com/cs/extension-console-log/