Forum Discussion

rbstrachan's avatar
rbstrachan
New Contributor
4 years ago

Unable to read "one-time password URL incorrect" message

Hello,

I recently noticed a message underneath the 'password' field for my 1Password login in the Chrome extension. It says, "The one-time password URL is incorrect: check ...". Hovering over it does not reveal the rest of the message and clicking on it does nothing. https://i.postimg.cc/662cTgFP/1password-chrome-ui.png.

This message does not appear in the Windows or online versions and it only seems to appear in the entry for 1Password.

My question is what is the rest of the message? Also, what does it mean and what should I do, if anything?

Thanks,
Ross

browser extension

5 Replies

  • rbstrachan's avatar
    rbstrachan
    New Contributor
    4 years ago

    Hello,

    I sent an email - the reference is [#UAH-12239-578] if that helps any.

    Thanks for your help :)
    Ross

  • Nhat_Nguyen's avatar
    Nhat_Nguyen
    Icon for 1Password Team rank1Password Team
    4 years ago

    Hello rbstrachan,

    I am sorry for the trouble. In this case, please send me an email address to our support page here: support+forum@1password.com at your earliest convenience. We can reset your 2FA and try to add it back to 1Password to set things back on track for you.

  • rbstrachan's avatar
    rbstrachan
    New Contributor
    4 years ago

    Hi, @Joy_1P.

    I only have one 1Password account, and I'm logged in with it currently.

    Yes, I have 2FA set up for my account.

    Would it help if I sent a diagnostics report?

    Thanks,
    Ross

  • Former Member's avatar
    Former Member
    4 years ago

    Hi rbstrachan, that error message is really strange. Just to check, is that a login item for the account that you're currently signed into, or is it a login item for a separate account? Additionally, do you have 2FA set up for your 1Password account at all?