Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to restore from a backup 1Password7 7.9.6 (70906003), MacBook Pro, OS Monterey 12.6.1

I accidentally (not sure how) overwrote one of my login username and password with asterisks. The username showed all asterisks plus the last four digits of the username. The password is all asterisk...
macos
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

Hello @bigvoice! 👋

I'm sorry to hear that you're having trouble restoring a backup of a vault. For help with older legacy standalone vaults, I recommend sending an email to support+forum@1Password.com so that our support team can assist. After emailing in, you'll receive a reply from BitBot, our friendly robot assistant with a Support ID that looks something like [#ABC-12345-678]. Post that here, and I'll be able to locate your message and make sure it's gotten to the right place. 🙂

-Dave