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elizabethcrowley's avatar
elizabethcrowley
New Contributor
14 days ago

Unable to sign into my 1Password account due to 2FA

Hi Dave, you were very kind to help me. Thank you! I am unable to access my account as I have my 2-step verification turned on. When I put my Authenticator code in, I get an error message. As a resul...
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elizabethcrowley's avatar
elizabethcrowley
New Contributor
14 days ago

Verification Issues with Authenticator. Can someone please help me....I'm unable to access my account. Each time I verify with Authenticator, I get an error message. My devices are all on the correct time.  Thanks!

Elizabeth Crowley

 

1P_Tommy's avatar
1P_Tommy
Icon for Moderator rankModerator
12 hours ago

elizabethcrowley 

The principal reason a 2FA code doesn't work is that your computer's time is slightly off. 2FA codes are generated by your device using the current time, and they change about every thirty seconds. If your computer clock drifts/differs from the server, a wrong code will be generated. Another way to put it is with the clocks on your computer, and the server differs, and a mismatch in the 2FA codes occurs, resulting in an inability to log in.

I would check and make sure the time is set correctly on your device.  Does it automatically update itself? If not, try enabling automatic updating. I like to use https://time.is to check my device time.  Nowadays, most all devices set their time automatically. However, hiccups still happen. I have had to toggle my "Set time automatically" settings from On > Off > On. Please don't overlook this step. It has helped more folks than you can imagine.

 

Also, giving your device a restart may help alleviate any transient issues.