https://1password.community/discussion/comment/694184/#Comment_694184 . I've tried uninstall/re-installing. Shutting 1password down, closing/opening the browser. I've restarted the computer. Nothing works. When I uninstalled/re-installed... now no passwords are in my extension. It's as if it's a clean slate. However in my 1password app (and online through the website) they're all there. Any ideas? 1Password Version: 1Password for Mac 8.10.0 (81000055) Extension Version: 1Password in the browser 2.14.1 21400102, on STAB OS Version: 13.4.1 (c) (22F770820d) Browser: Chrome

I am using 1PW 8 for Mac and 1PW for Safari. I recently made a change to the title and website of a login in 1PW 8 for Mac. That change synced as expected to my iPhone and iPad. However, when I attempted to use the changed login in 1PW for Safari it didn't show up as a Suggestion to fill. I then searched for it and it appeared as it was before the change. Even the Modified Date didn't reflect today's date as it did in every other 1PW app. Closing and re-launching Safari didn't help. It's almost as if 1PW for Safari is using some other version of the data instead of pulling from my 1PW account information. Just to test this theory I downloaded MS Edge for Mac and installed the 1PW extension for that browser. It too sees the old version of the login just like 1PW for Safari. The entire point of having a 1PW account is to have one version of the truth when it comes to my data. It's very concerning to see that doesn't appear to actually be the case. 1Password Version: 1Password for Mac 8.10.12 (81012034) Extension Version: 2.14.0 21400001 OS Version: 14.0 Beta (23A5328b) Browser: Safari

Problem appeared around noon time (EDT) on 8/24/2023. Seen on both Windows 11 with Chrome and MacOS with Chrome. At first I kept getting the error "Unable to save item", so I removed the Chrome extension and then added it back, but now the Chrome extension won't login, I can still login by visiting the 1Password.com site, but not in the Chrome extension.

Also reporting this issue. Can't view any passwords or generate / save any passwords using the extension. Clicking on +New Item just gives a blank bar. Can still log in to 1password.com and see all my passwords there, same with the desktop app. I installed the extension through the Microsoft store, uninstalled, installed through the 1password desktop app, uninstalled and reinstalled multiple times. 'Connect with 1Password in the Browser' is checked. Desktop App: 1Password for Windows 8.10.12 (81012034) Extension: 1Password in the browser 2.14.1, 21400102, on STABLE channel Browser: Microsoft Edge Version 116.0.1938.54 (Official build) (64-bit) OS: Windows 10 Pro, Version 22H2, OS build 19045.3324

I'm seeing the same problem and it gets worse if you try to troubleshoot. All of my browsers that were already working seem to have old data. Any browsers where I've tried to remove and reinstall the extension now have NO data whatsoever. If I turn OFF desktop integration they refuse to log into my account through the extension (logging in through the browser works fine). I've even tried a completely clean install in a Windows Sandbox installing 1Password 8 directly from the site, and the Edge extension directly from MS (following the link from the 1P site) and I get the exact same behavior. So far I've experienced this on Windows 11 Pro 22H2 Build 22621.2134: * 1Password 8.10.12 * Firefox 116.0.3 with extension 2.13.0 * Edge 116.0.1938.54 with extension 2.14.1 * Chrome 116.0.5845.111 with extension 2.14.1 And on Mac OS Ventura 13.5.1: * 1Password for Mac (nightly) 8.10.14 (81014007) * Safari 16.6 with extension 2.14.1 * Firefox 116.0.3 with extension 2.14.2 (beta) * Edge 116.0.1938.54 with extension 2.14.1 * Chrome 116.0.5845.110 with extension 2.14.1 And Windows Sandbox 22H2 22621.2136: * 1Password for Windows 8.10.12 (81012034) * Edge 116.0.1938.54 with extension 2.14.1

I created a support request via email for this and provided a link to the thread. In addition to the extension no longer syncing, there are also other errors like an HTTP 400 from "https://my.1password.com/api/v1/vault/preflight/create?type=G" when trying to create a new login. Various JS errors appear in the console: "web-api/api/person.ts#getUser failed to decode: Failed to decode as Person" "Sync error without code." "Uncaught (in promise) Error: Could not establish connection. Receiving end does not exist." Not really useful for troubleshooting, but that's all the info provided in the error messages.

Unable to unlock or view items in 1Password in the browser [SEE APPROVED ANSWER]

22 Replies

1P_Dave
Moderator
2 years ago
@jahson

I'm happy to hear that everything is working again for you. 🙂

-Dave
Anonymous
2 years ago
Mad props for getting this fixed so quickly!
1P_Dave
Moderator
2 years ago

.

Hello folks,

It sounds like you're experiencing an issue with 1Password in your browser related to a server incident we identified earlier today. We've since deployed a fix, and everything should now be back to normal.

If you are still experiencing an issue, lock then unlock 1Password in your browser. If you're still unable to use 1Password in your browser, please let us know exactly which steps you’re taking and if you see any error messages. The more information that you can provide, the better and more quickly we'll be able to help.

-Dave
Anonymous
2 years ago
Resolved!
https://status.1password.com/incidents/2vybg3rdkwz9
https://status.1password.com/
Anonymous
2 years ago
Yup, same here. Good to go!
Anonymous
2 years ago
I just received word from 1password that the issue was resolved. I've checked and all is now working for me.
baggend
Occasional Contributor
2 years ago
Similar thread in General > Lounge: https://1password.community/discussion/141909/chrome-browser-extension-stopped-syncing#latest
baggend
Occasional Contributor
2 years ago
There's a thread for the same issue in the browser extension forum (no fix yet there either): https://1password.community/discussion/141910/1pw-in-the-browser-doesnt-see-latest-changes#latest
Anonymous
2 years ago
Suddenly started working again
Anonymous
2 years ago
Same here. 1password desktop app in Windows syncs to the cloud just fine, the extension isn't seeing the changes, even after a reboot and full login.