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Forum Discussion

Former Member

2 years ago

Unable to unlock test account after restoring a backup

Hi everyone, in the last couple of days I had to restore my iPhone 2 times and I always restored a backup. After the 1Password app was restored I couldn’t unlock my test account with passkey saved...

passkeys

1p_jac

1Password Team

2 years ago

Hi @Linus360

Our development team are actively investigating this issue signing in after restoring from a backup. In the meantime, it seems that signing out and back in to your unlock with passkeys account should get everything working again as expected: Sign out of 1Password.

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to unlock test account after restoring a backup","id":"message:147755","entityType":"FORUM_TOPIC","eventPath":"category:discuss/community:cuxzj43862board:1password/message:147755","revisionNum":1,"repliesCount":1,"author":{"__ref":"User:user:-1"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:147755"},"readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:147755"},"body@stripHtml({\"truncateLength\":200})":" Hi everyone, \n\n in the last couple of days I had to restore my iPhone 2 times and I always restored a backup. After the 1Password app was restored I couldn’t unlock my test account with passkey saved...","body@stringLength":"616","rawBody":"

Hi everyone,

\n\n

in the last couple of days I had to restore my iPhone 2 times and I always restored a backup. After the 1Password app was restored I couldn’t unlock my test account with passkey saved in iCloud Keychain due to error “login failed.try again later or contact support”. The first time I thought was a coincidence and I deleted and created a new test account, but it happened again after another restore.

\n\n

Is that normal?

\n\n

1Password Version: 8.10.18
\nExtension Version: Not Provided
\nOS Version: iOS 17
\nBrowser: Safari

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Hi everyone,

\n\n

Is that normal?

\n\n

1Password Version: 8.10.18
\nExtension Version: Not Provided
\nOS Version: iOS 17
\nBrowser: Safari

"},"Conversation:conversation:147755":{"__typename":"Conversation","id":"conversation:147755","solved":false,"topic":{"__ref":"ForumTopicMessage:message:147755"},"lastPostingActivityTime":"2023-09-24T09:49:19.000-07:00","lastPostTime":"2023-09-24T09:49:19.000-07:00","unreadReplyCount":1,"isSubscribed":false},"ModerationData:moderation_data:147755":{"__typename":"ModerationData","id":"moderation_data:147755","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:147755_1":{"__typename":"Revision","id":"revision:147755_1","lastEditTime":"2023-09-21T09:50:31.000-07:00"},"ForumReplyMessage:message:147756":{"__typename":"ForumReplyMessage","id":"message:147756","conversation":{"__ref":"Conversation:conversation:147755"},"author":{"__ref":"User:user:17339"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:147755/message:147756","revisionNum":1,"uid":147756,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to unlock test account after restoring a backup","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:147756"},"parent":{"__ref":"ForumTopicMessage:message:147755"},"body":"

Hi @Linus360

\n\n

","body@stringLength":"382","rawBody":"

Hi @Linus360

\n\n

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