Forum Discussion

Former Member's avatar
Former Member
3 years ago

Unable to unlock test account after restoring a backup

Hi everyone, in the last couple of days I had to restore my iPhone 2 times and I always restored a backup. After the 1Password app was restored I couldn’t unlock my test account with passkey saved...
passkeys
1p_jac's avatar
1p_jac
Icon for 1Password Team rank1Password Team
3 years ago

Hi @Linus360

Our development team are actively investigating this issue signing in after restoring from a backup. In the meantime, it seems that signing out and back in to your unlock with passkeys account should get everything working again as expected: Sign out of 1Password.