Forum Discussion

foreleft72's avatar
foreleft72
New Contributor
2 years ago

Unable to use biometric login for Chrome on PC

I have tried searching the forums here but have not found the answer for my issue. The Windows Hello biometric fingerprint unlock works well for my PC, and it used to work on my Chrome browser but f...
browser extension
foreleft72's avatar
foreleft72
New Contributor
2 years ago

Hello 1P_Evon thanks for responding.

Yes I am able to open to 1P desktop app with my fingerprint. I was having to enter my password in the Chrome popup all the time for the last few weeks until this morning.

The functionality has returned but I am not sure how or why. I did go into the desktop app in settings - security to make sure Windows Hello was authorized to perform the unlock (it was) but I made no changes to that setting.

I am happy that the fingerprint unlock is working again, would be even happier if I knew why.

Thanks again for responding.