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Forum Discussion
Unable to use Face ID to unlock 1Password for iOS
I see from previous threads that this has been a known issue with 1Password 8 for a long time now. it is also one of the BIG reasons I switched from ver. 7 to ver. 8.
Now I have to enter a VERY LON...
1P_Dave
Moderator
Moderator@AmRose
Thank you for the reply. The issue that was being discussed in the thread that you link was resolved with the release of 8.10.0 back in February of this year. If you're still unable to turn on Face ID unlock for 1Password on your iPhone, and you're using a later version, then you're running into a different issue that we'll need to investigate further.
I'd like to ask you to create a diagnostics report from your iOS device:
Sending Diagnostics Reports (iOS)
Attach the diagnostics to an email message addressed to support+forum@1password.com.
With your email please include:
- A link to this thread: https://1password.community/discussion/141189/unable-to-use-face-id-to-unlock-1password-for-ios
- Your forum username:
AmRose - Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
