Forum Discussion

System's avatar
System
Super Contributor
2 years ago

Unable to use passkeys on iPhone

This discussion was created from comments split from: Passkey implementation and usage.
ios
lodaka's avatar
lodaka
Frequent Contributor
2 years ago

@gladfrauseverely This kind of experience was what prompted me to create this post in the first place. I created a passkey on DocuSign using my desktop, and then went to the same website using my phone, and chose to login through passkey and the website would give me an error saying my device was not registered.

There is a post: https://1password.community/discussion/143018/trying-to-understand-how-passkeys-can-be-shared#latest that seems to suggest that this kind of error shouldn't be happening but based on the information provided above in this post (i.e. wait until Android 14 comes out), I've stopped my experiment with passkeys for now.

I agree that this appears to be somewhat of a mess at the moment.

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usage.","kudosSumWeight":0,"postTime":"2023-11-13T13:26:06.000-08:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuNHwyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:ios","text":"ios","time":"2025-01-27T11:33:30.736-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:84138_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":370},"read":false,"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"This discussion was created from comments split from: Passkey implementation and usage."},"Conversation:conversation:84138":{"__typename":"Conversation","id":"conversation:84138","solved":false,"topic":{"__ref":"ForumTopicMessage:message:84138"},"lastPostingActivityTime":"2023-11-14T08:14:46.000-08:00","lastPostTime":"2023-11-14T08:14:46.000-08:00","unreadReplyCount":7,"isSubscribed":false},"ModerationData:moderation_data:84138":{"__typename":"ModerationData","id":"moderation_data:84138","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:84138_1":{"__typename":"Revision","id":"revision:84138_1","lastEditTime":"2023-11-13T13:26:06.000-08:00"},"ForumReplyMessage:message:84140":{"__typename":"ForumReplyMessage","id":"message:84140","conversation":{"__ref":"Conversation:conversation:84138"},"author":{"__ref":"User:user:14302"},"entityType":"FORUM_REPLY","eventPath":"category:discuss/community:cuxzj43862board:1password/message:84138/message:84140","revisionNum":1,"uid":84140,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: Unable to use passkeys on iPhone","readOnly":false,"editFrozen":false,"showMoveIndicator":false,"moderationData":{"__ref":"ModerationData:moderation_data:84140"},"parent":{"__ref":"ForumTopicMessage:message:84138"},"body":"

@gladfrauseverely This kind of experience was what prompted me to create this post in the first place. I created a passkey on DocuSign using my desktop, and then went to the same website using my phone, and chose to login through passkey and the website would give me an error saying my device was not registered.

\n\n

There is a post: https://1password.community/discussion/143018/trying-to-understand-how-passkeys-can-be-shared#latest that seems to suggest that this kind of error shouldn't be happening but based on the information provided above in this post (i.e. wait until Android 14 comes out), I've stopped my experiment with passkeys for now.

\n\n

I agree that this appears to be somewhat of a mess at the moment.

","body@stringLength":"736","rawBody":"

@gladfrauseverely This kind of experience was what prompted me to create this post in the first place. I created a passkey on DocuSign using my desktop, and then went to the same website using my phone, and chose to login through passkey and the website would give me an error saying my device was not registered.

\n\n

There is a post: https://1password.community/discussion/143018/trying-to-understand-how-passkeys-can-be-shared#latest that seems to suggest that this kind of error shouldn't be happening but based on the information provided above in this post (i.e. wait until Android 14 comes out), I've stopped my experiment with passkeys for now.

\n\n

I agree that this appears to be somewhat of a mess at the moment.

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