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Forum Discussion
System
6 months agoSuper Contributor
Unexpected application error loading chunk 9559 failed
This discussion was created from comments split from: 1Password Windows App does not appear.
- LizENew Contributor
Hi
I am getting an unexpected application error loading chunk 9559 failed (path referenced is appdata/local/1password/app/8/resources/app.asar/9559.js). I can close the error window and 1Password opens normally after that.
This seems to appear in the morning after I have left 1Password minimized overnight. I am currently running Windows11 Home on a brand new MS Surface Laptop7 with an ARM processor (snapdragon) and 1Password for Windows 8.10.38 81038062, on PRODUCTION channel (I'm not sure if I had the same issue on my prior laptop)
- 1P_Dave
Moderator
I'm sorry that 1Password isn't loading properly. The next time that the issue occurs, I'd like to ask you to create a diagnostics report from your Windows PC:
Sending Diagnostics Reports (Windows)
Attach the diagnostics to an email message addressed to
support+forum@1password.com
.With your email please include:
- A link to this thread: https://1password.community/discussion/comment/715694/#Comment_715694
- Your forum username:
LizE
- Please do not post your diagnostic report to the forum. This is for your privacy and security.
Please send the entire file.
You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!
-Dave
- LizENew Contributor
Support ID number ERI-81574-366
- 1P_Dave
Moderator
Thank you for posting the Support ID. I see that my colleague sent you a reply yesterday, please continue the conversation over email.
To prevent duplication of efforts, I've closed this thread.
-Dave
ref: ERI-81574-366