Unintentional lockout involving biometric security

Hello Racer77! 👋

Thank you for helping us test the passkey unlock beta and for providing such a detailed report of your experience. I'm sorry that you ran into issues and the team would like to look into this further. Would you be willing to reproduce the issue one more time and then create a diagnostics report from your Android device? You can find instructions here:

Sending Diagnostics Reports (Android)

Attach the diagnostics to an email message addressed to support+forum@1password.com.

With your email please include:

• A link to this thread: https://1password.community/discussion/144500/unintentional-lockout-involving-biometric-security
• Your forum username: Racer77
• Please do not post your diagnostic report to the forum. This is for your privacy and security.

Please send the entire file.

You should receive an automated reply from our BitBot assistant with a Support ID number. Please post that number here. Thanks very much!

-Dave