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Forum Discussion
Unintentional lockout involving biometric security
I accidentally locked myself out of a test account due to some weird interactions with biometric unlock. I'm not sure if there's anything I could've done differently (besides generating the recovery ...
Hi 1P_Dave, thanks! The support ID is NJK-19878-241.
The sequence of events was a bit different. This time, I couldn't even complete the first login on the web, as I never received the notification to approve the login. When I opened the app, I was able to access my regular account, but attempting to switch to the test account would also prompt for a non-existent notification.
