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msoileau's avatar
msoileau
New Contributor
3 years ago

unlock with windows hello not working

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as rena...
windows
MGS's avatar
MGS
New Contributor
3 years ago

Hi everyone,

I'm experiencing the same strange behaviour and outcome. Using Windows Hello (pin code prompt) will result in a failure if I type the wrong pin code, but will revert back to the password field if I enter the correct pin code.

Using the latest Windows 11 version and 1Password 8-client.