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msoileau's avatar
msoileau
New Contributor
3 years ago

unlock with windows hello not working

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as rena...
windows
1P_Dave's avatar
1P_Dave
Icon for Moderator rankModerator
3 years ago

MGS

I'm sorry that you're running into a similar issue. As a first step, I suggest that you remove and then re-add all of your Windows Hello options, such as facial recognition, fingerprint and PIN. If the option to remove the PIN is greyed out, you may need to disable the option to “only allow Windows Hello sign-in for Microsoft accounts” on this device first.

You can find your current Windows sign-in options using these steps:

  1. In the Windows search bar, type “Account”, then select Manage Your Account
  2. Select Sign-In Options.
  3. Here you should find a list of your current sign-in options. Remove any Windows Hello-associated options, such as fingerprint, face, and PIN.
  4. Re-add any options you’d like to use as part of your Windows Hello setup.

Once that is done, you can follow this guide on using Windows Hello to unlock 1Password on your Windows PC.

Let me know if that doesn't resolve the issue and I can help further.

-Dave