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msoileau's avatar
msoileau
New Contributor
2 years ago

unlock with windows hello not working

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as rena...
windows
jtroth's avatar
jtroth
New Contributor
2 years ago

I am having the same problem the past few days. I use the Firefox browser on Win 11 (everything kept up to date automatically) and suddenly Windows Hello isn't working for the 1password extension. I've rebooted my pc, and I've deleted and reinstalled the Firefox extension, but it still doesn't offer Windows Hello as an option in the Security Settings. I have to use my password every time. Something got broken quite recently !!

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with windows hello not working","id":"message:127714","revisionNum":1,"repliesCount":12,"author":{"__ref":"User:user:16889"},"depth":0,"hasGivenKudo":false,"board":{"__ref":"Forum:board:1password"},"conversation":{"__ref":"Conversation:conversation:127714"},"readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:127714"},"body@stripHtml({\"truncateLength\":200})":" Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as rena...","body@stringLength":"439","rawBody":"

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as renamed the sqlite file in %appdata%. What are my next steps?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: windows 11
\nBrowser: chrome

\n","kudosSumWeight":1,"postTime":"2023-07-25T12:00:22.000-07:00","images":{"__typename":"AssociatedImageConnection","edges":[],"totalCount":0,"pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null}},"attachments":{"__typename":"AttachmentConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[]},"tags":{"__typename":"TagConnection","pageInfo":{"__typename":"PageInfo","hasNextPage":false,"endCursor":null,"hasPreviousPage":false,"startCursor":null},"edges":[{"__typename":"TagEdge","cursor":"MjUuM3wyLjF8b3wxMHxfTlZffDE","node":{"__typename":"Tag","id":"tag:windows","text":"windows","time":"2025-01-27T11:33:36.807-08:00","lastActivityTime":null,"messagesCount":null,"followersCount":null}}]},"timeToRead":1,"currentRevision":{"__ref":"Revision:revision:127714_1"},"latestVersion":null,"metrics":{"__typename":"MessageMetrics","views":1930},"visibilityScope":"PUBLIC","canonicalUrl":null,"seoTitle":null,"seoDescription":null,"isEscalated":null,"placeholder":false,"originalMessageForPlaceholder":null,"messagePolicies":{"__typename":"MessagePolicies","canModerateSpamMessage":{"__typename":"PolicyResult","failureReason":{"__typename":"FailureReason","message":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","key":"error.lithium.policies.feature.moderation_spam.action.moderate_entity.allowed.accessDenied","args":[]}}},"archivalData":null,"customFields":[{"__typename":"CustomStringField","name":"smartconx_source_identifier","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_message_origin","stringValue":""},{"__typename":"CustomStringField","name":"smartconx_share_messages","stringValue":""}],"body":"

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as renamed the sqlite file in %appdata%. What are my next steps?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: windows 11
\nBrowser: chrome

"},"Conversation:conversation:127714":{"__typename":"Conversation","id":"conversation:127714","solved":false,"topic":{"__ref":"ForumTopicMessage:message:127714"},"lastPostingActivityTime":"2023-11-09T09:54:06.000-08:00","lastPostTime":"2023-11-09T09:54:06.000-08:00","unreadReplyCount":12,"isSubscribed":false},"ModerationData:moderation_data:127714":{"__typename":"ModerationData","id":"moderation_data:127714","status":"APPROVED","rejectReason":null,"isReportedAbuse":false,"rejectUser":null,"rejectTime":null,"rejectActorType":null},"Revision:revision:127714_1":{"__typename":"Revision","id":"revision:127714_1","lastEditTime":"2023-07-25T12:00:22.000-07:00"},"ForumReplyMessage:message:127719":{"__typename":"ForumReplyMessage","id":"message:127719","conversation":{"__ref":"Conversation:conversation:127714"},"author":{"__ref":"User:user:7204"},"revisionNum":1,"uid":127719,"depth":1,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:1password"},"subject":"Re: unlock with windows hello not working","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:127719"},"parent":{"__ref":"ForumTopicMessage:message:127714"},"body":"

I am having the same problem the past few days. I use the Firefox browser on Win 11 (everything kept up to date automatically) and suddenly Windows Hello isn't working for the 1password extension. I've rebooted my pc, and I've deleted and reinstalled the Firefox extension, but it still doesn't offer Windows Hello as an option in the Security Settings. I have to use my password every time. Something got broken quite recently !!

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I am having the same problem the past few days. I use the Firefox browser on Win 11 (everything kept up to date automatically) and suddenly Windows Hello isn't working for the 1password extension. I've rebooted my pc, and I've deleted and reinstalled the Firefox extension, but it still doesn't offer Windows Hello as an option in the Security Settings. I have to use my password every time. Something got broken quite recently !!

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