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msoileau's avatar
msoileau
New Contributor
2 years ago

unlock with windows hello not working

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as rena...
windows
MGS's avatar
MGS
New Contributor
2 years ago

Hi 1P_Dave ,

My support ID is [#HCN-37273-482].

In the meantime I've tried to fix it by reinstalling 1Password and even the 1Password browser-extention, but no luck.

Hopefully the diagnostics file might shed some light on what's going on.