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msoileau's avatar
msoileau
New Contributor
2 years ago

unlock with windows hello not working

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as rena...
windows
ag_mike_d's avatar
ag_mike_d
Icon for 1Password Team rank1Password Team
2 years ago

Hello @tokyo_teacher,

I'm sorry you've also been experiencing issues with Windows Hello unlock and appreciate you sending along a diagnostics report. We'll be looking forward to reply and the support ID number here.

Have a great day in the meantime!

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I've reinstalled the app as well as rena...","body@stringLength":"439","rawBody":"

Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as renamed the sqlite file in %appdata%. What are my next steps?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: windows 11
\nBrowser: chrome

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Hi, I have 1 user who reports that even though unlock with windows hello is enabled and PIN set up, its prompting her to unlock with 1pw password every time. I've reinstalled the app as well as renamed the sqlite file in %appdata%. What are my next steps?

\n\n
\n\n

1Password Version: Not Provided
\nExtension Version: Not Provided
\nOS Version: windows 11
\nBrowser: chrome

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Hello @tokyo_teacher,

\n\n

I'm sorry you've also been experiencing issues with Windows Hello unlock and appreciate you sending along a diagnostics report. We'll be looking forward to reply and the support ID number here.

\n\n

Have a great day in the meantime!

","body@stringLength":"272","rawBody":"

Hello @tokyo_teacher,

\n\n

I'm sorry you've also been experiencing issues with Windows Hello unlock and appreciate you sending along a diagnostics report. We'll be looking forward to reply and the support ID number here.

\n\n

Have a great day in the meantime!

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